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Haughton Thornley Medical Centres - GP services for Hyde and Denton
Haughton Vale Surgery | Thornley House Medical Centre | Patient Access | BlogStaff Access

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  Sat 21 May 2022


Sat 21 May 2022  

Find out more about online services available at your Practice
Online Services
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Engage Consult
Learn about online services
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FAQs / password problems

Errors in records

Healthcare Websites

Common problems you can solve
Health A-Z
NHS choices
Live Well


Clinical Knowledge Summaries
Health Unlocked
Contact for families with disabled children
DRUGS: Talk to Frank
Drugs: A-Z (Talk to Frank)
Food in Care
COVID19 advice
Practice COVID19 advice

Getting important practice advice
NHS Choices COVID19
Patient.co.uk: COVID19
Primary Care COVID19 resource
Clinical Knowledge Summaries: COVID19
Pictures that say a 1000 words
Medicines Advice
British National Formulary (Adults and Children)
Medications A-Z
Learn about your medication
Local Antibiotics Guidelines
Medication Information from Tameside Hospital
Greater Manchester Medicines Management Group
Medicines for children
My Medication Passport
Blood Test Results

Lab Tests Online

Understanding test results
Pathology results
Understanding pathology results
What is self care for family and friends
What is self care?
Common problems YOU can solve
Health A-Z
Charities that can help you
Prescribing Movement
NHS Screening
My medication passport
Recording your own data
Specific Health Concerns
Healthy Start
Pregnancy & Baby
Start4Life - Pregnancy
Start4Life  - Baby
Start4Life - Toddler
Support and friendship for families
Finding Rainbows
Flu and the Flu Vaccine
Wax in Ear
Children with behaviour problems or disability
Downs Syndrome
Downs Side Up
Health conditions and Driving
Assessing fitness to drive: Guide for medical professionals
Dad's signs of Fading Health
Men's health and wellbeing
4 Bengali patients /carers
Losing weight
Back pain
Pain toolkit
Arthritis Information
Vitamin D deficiency
Life after Brain Injury
Think Kidneys
Take on Tinnitus
Get Your Belly Out 
DRUGS: Talk to Frank
DRUGS: Know the score
Sexual health
Worried you may have an STI?

Travel advice

Ebola - what to do
Embarrassing Problems
MIND in Tameside
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Menopause Matters
Menopause Doctor
Tameside & Glossop 
Cancer Voices
My ageing parent
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Dementia guide
Hands-only CPR
End of Life Care 

When someone dies

Domestic Abuse
Asian Domestic Abuse
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Money Worries

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Out of Hours advice 

Medical Standards for Driving
Communicating with patients
CVH 1st Class

Getting the most from this site

Telephone preference service to stop nuisance calls
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Get Safe Online
Picture - stay safe
Child Sexual Exploitation
Health Pledge
What is Health Pledge
View health pledges
Make a Health Pledge today
See launch of health pledge
Health pledge team
National Association of Patient Participation
NAPP Home Page
NAPP newsletter
Role of Patient Participation Groups

For Beginners

Computer course for beginners 

Practice Services

Pre-consultation Care HV TH
Asthma care HV TH
Depression Care HV TH
Diabetes Care HV TH
Heart Failure care
Hypertension Care HV TH
Obesity Care HV TH
Pregnancy Care HV TH 
Newborn Baby Care
Eczema Care HV TH 
Immunisations Care HV TH
Heart Disease Care HV TH
Patient Participation Group HV TH
Social Prescribing
Social Prescribing
Time to Talk
Diversity Matters NW
Haughton Green Centre
Grafton Centre Activities
Park Run, Hyde
Being There

Stay Healthy

How to live to 100
Top 10 Tips 
Diski Dance
Food and Diet
Exercise & Walking
Active Tameside
A picture of health - LGBT
Over Fifty Fitness
My local area
Smoke Free
Drink Aware
Alcohol self-assessment
Substance related problems
Weight loss blog
Sky Ride 2012
Olympics 2012
NHS Health check

4 Teenagers

Teenage Health Freak
Cyber (online) Bullying
Embarrassing Problems
Positive Steps
Branching Out
Tameside Sports Trust
Off the Record
Knife Crimes
Sex and Young People
Talk to Frank
Youth Health talk
Teen Boys
Teen Girls


Trevor Clower - carer
Carers in Tameside
Young carers in Tameside
Tameside Carer's Centre
Your guide to Care & Support
Carers Trust
Carers Space

Health Record Access

What is Records Access?
Is Record Access for me?
About Records Access
You Tube videos on RA
Benefits & Challenges
Example health record
Keeping your information safe
Top 10 reasons for Records Access
When internet went down in GP practice
Margaret Rickson - Top 50 innovator
Watch a "live" consultation with a patient
ESOL: Online access to health records
Radio Interview: Dr Richard Fitton
Hilda aged 85 and daughter
Local Care Record Development Board
British Medical Journal Blog
BMJ Blog: Please don't forget the patient
Services available


Are you eMPOWERed yet?
Asthma in Children
Bowel / Lung cancer screening

Breast cancer awareness

Citizens, Genomics and the Future
Dementia services 
Health, Technology and Social Responsibility
Heart disease
HPV vaccinations, cervical smears and cervical cancer
Magical Diabetes Event
Mayor intro to practice
Our Health, Our Lifetime's Work
Prostate Cancer 
Self Care week 2010 
Self Care Week 2011
Self Care Week 2012
Self Care Week 2013

Sun and Skin

Enabling Patient Access
the Haughton Thornley Medical Centres way

7th May 2015 Joanne Bosanquet
15th April 2015 Part 1
16th Sep 2015 Part 2

Quality Care

Defining Quality
Quality Improvement in Healthcare
Escape Fire
Era 3 for Medicine and Health Care
Derek Wanless - Securing our future health: Taking a long term view 
Shared Responsibility for Health: the culture change we need
The Power of Information
Information: To share or not to share
5 Year forward Review
Realising the Potential of Primary Care
HICAT: Out of adversity comes Strength and Wisdom
Giving people more power over their own health and wellbeing
Patient access to medical records and online services
Case Study: Improving Records Access and Understanding
The things that will make a difference to population outcomes
Review of 2014
Berwick review into patient safety
NHS Productivity
Improving Health Outcomes for All
Trees and change movements
Patient Activation Measures
GP awards 2013
Patient Experience blog
What does the NHS look like in 2013
Our health, our care, our say
Our NHS Our Future - NHS Next Stage Review -Leading local change
High Quality Care for all: NHS Next Stage final report
Person-Centred Care
What patient-centred care really means
Patient view: What I would wish for
What does it mean to be an empowered patient
Our health, Our lifetime's work
An empowered patient
Trevor Clower - carer
Action for Person-Centred Care
Against All Odds
What is self care ?
Case Study: Improving Records Access and Understanding
Asset Based Community Development
Patient Activation Measures
Declaration for patient-centred care

Other information

GP Net Earnings
Surgery CARES - Instant Medical History
Records Access study
NHS NW Press Release on 1000 patients getting access to their records
Review of 2010
Care Act 2014
Why sexed up screening is bad for your health
NHS Evidence

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Frequently Asked Questions

This is the first of a new kind of information source for patients and the public. We hope this becomes the first place you come to for help with any problem or service that you need or want. We hope to try to show you the best way of getting what you need from the practice and the NHS Getting the best from this website

Why you should visit and use this website

  • Ease – instead of spending a long time on the phone or having to come to the surgery, you can just log onto the web-site and easily see what help and advice there is available
  • Convenience – instead of being limited to when the surgery is open or when a staff member is free, you can log on any time 24 hrs a day, 7 days a week
  • Order repeat prescriptions – from the comfort of your desktop. You can see when you last ordered any items. You choose what you need (as long as it is on repeat prescriptions). You can even send messages if you need to order early or more than what you usually get. You can see messages from the doctor. You can also see information about the medication you are taking
  • Book appointments on-line – presently with a nurse for certain types of appointments and with the phlebotomist for blood tests that have been pre-arranged.  
  • Access your GP-held electronic health record
  • Understand your health better
  • Find links to high quality web-sites - designed to help you make better choices about your health
  • Choose a hospital and book your appointment on-line
  • Share your experiences - of things that have worked or not worked with other patients so that other patients can benefit from your wisdom and knowledge
  • Send feedback to the practice or the patient participation group any compliments or any complaints so that we can know that we are doing well but also understand how we can improve things
  • Enrol on an entry level computer course at the local library in Hyde - designed to help you to get the most  from health informaion on the internet including accessing your health record and booking appointments on-line.

How do I get passwords for booking appointments and ordering repeat prescriptions on-line?

Ask the receptionist at either Thornley House Medical Centre or Haughton Vale surgery and they will provide you with your PIN numbers. You will then need to go on the internet, enter your PIN numbers and then create your own password.


How do I get access to my GP electronic health record?

See www.htmc.co.uk/getaccessnow to find out how you can get access to your records. If you have any problems then speak to the recepiotnist or preferably send an email to htmcpatient@nhs.net

What happens if I forget my passwords?

Don’t worry if you forget your password. You have 3 attempts to remember and then the system locks you out. This is to prevent fraudsters attempting to use a programme that just puts lots of combinations until the correct pass phrase is found. 

Click here if you have forgotten your User ID or password

If this does not work then you will need to go and speak to the receptionist at the surgery so that they can give you your PIN NUMBERS. Remember to give them your second password / PASS PHRASE if you have access to your full records too. 

Please note - we cannot email your pin numbers to you as this is not safe. You have to come in person and collect your pin numbers from the receptionist. Once registered, try logging in and see if you can access your records

Send an email to htmcpatient@nhs.net if you have any problems

What happens if I do not understand an abbreviation in the medical record
Click here to see a list of abbreviations and what they mean.

Why do we want you to come here first?
Over the past few years the practice has instigated a number of  changes to try to improve the service it offers. We have moved from being a mediocre practice to a very high performing one, which listens to patients and strives to provide an excellent service. But we can do even better. To achieve this, we need to work with patients to show you how to get the best from the practice.

How does this website help?
Simply by pointing you to some simple facts about how or why we do things, the chances are that you will find a better way that suits you but also fulfils our needs. For example, if you are on repeat medication then you should have a medication review every 6 months at least. So if you know when your last medication review was, you can then work out when your next one should be. If you know that you need blood tests prior to a medication review then why not get that done first – we will give you the protocols that we use so that you can monitor your own health. You know when your next MOT is or what your tyre pressures should be or when you are planning for your next holiday. We now want to show you how to schedule your healthcare so that you are always in control even when your health is not good.

How does this work for you?
The key is to understand the "Partnership of Trust”. As a patient, you are the "expert” on the problems or issues that are troubling you and how they are affecting you and those around you. You come to see your doctor or nurse and explain how you are feeling. They in turn are experts in knowing what options you may have. Some of these things may be things that you can do as part of self-management. Some things may require us to do certain things such as arrange blood tests or give you a prescription for some medicine. Or we may direct you to somebody else who may be able to help you such as the pharmacist, the optician or the chiropodist or a drop-in counselling service The partnership of trust occurs when we both get a shared understanding of your problem and then a shared understanding of a way forwards. These are all hopefully recorded in your medical record. If you then have access to your records on-line then you can view the plan at anytime in the future. That helps you to understand what to expect and be able to report back if things do not happen as you expect.

Why are we doing this?
Repeated patient surveys have told us certain things – patients want to see their clinician sooner and they want the clinician to run on time. Our desire to provide high quality clinical care has meant that we do everything that is needed for the patient but at the expense of running late in surgery and more and more appointments being used up for "routine care”. We want to try to move towards "pro-active” care where the patient is enabled to be as prepared as possible for the consultation so that we can be more efficient. Of course medicine is not like a cookbook and sometimes consultations will take longer than expected but we want to try to fit everything in within a 10 minute consultation. Patients who come prepared and with all things in place are more likely to leave within the allocated time and with a joined up plan that clinician and patient are happy with. Patients may also find that they do not have to come to the surgery as often. 

What happens if you do not have the internet or even know how to go on the internet?
The internet is freely available at the local library. In conjunction with the local Care Record Development Board, we have even set up a course for people who do not know how to get on the internet or want to know how to learn more about their health safely. So there is absolutely no reason why you or your loved ones cannot access their records on-line.

We are keen to hear any further ideas you have
The success of the practice is very dependent on patients helping us to be even better. So we need you to give us further ideas. You can do this by sending comments or suggestions to your practice addressed to the Practice Manager, Patrick Jordan or ideally via this website.

Do something different – learn to access your electronic health record today!

Records Access - adult learning course call 0161 343 8899
RECORDS ACCESS at Tameside library

tick Interested in learning how to access your health records online?

tick Experienced and novice internet users welcome

tick Reserve a place now by calling Gillian or Tania on 0161 343 8899 or email Angela Spencer for further information
find out more..

Haughton Vale
0161 336 3005
Thornley House
0161 367 7910
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