"There for you all your life, your good health with our support, empowering you to live well”
  Behind the headlines  |  Manchester Weather Forecast

Haughton Thornley Medical Centres - GP services for Hyde and Denton

Haughton Thornley Patient Participation Group | Search | Staff 

We are welcoming new patients. Please click here to join us now!


Guardian Article - Patients need access and understanding of their electronic health records Royal College of General Practitioners

How to get the BEST from the Practice
and be the BEST YOU!

Click here to learn more

Online Services
LOGIN to your record


Engage Consult
Learn about online services
Forgot your password?

FAQs / password problems

Errors in records

Healthcare Websites

Common problems you can solve
Health A-Z
NHS choices
Live Well


Clinical Knowledge Summaries
Health Unlocked
Contact for families with disabled children
DRUGS: Talk to Frank
Drugs: A-Z (Talk to Frank)
Food in Care
COVID19 advice
Practice COVID19 advice

Getting important practice advice
NHS Choices COVID19
Patient.co.uk: COVID19
Primary Care COVID19 resource
Clinical Knowledge Summaries: COVID19
Pictures that say a 1000 words
Medicines Advice
British National Formulary (Adults and Children)
Medications A-Z
Learn about your medication
Local Antibiotics Guidelines
Medication Information from Tameside Hospital
Greater Manchester Medicines Management Group
Medicines for children
My Medication Passport
Blood Test Results

Lab Tests Online

Understanding test results
Pathology results
Understanding pathology results
What is self care for family and friends
What is self care?
Common problems YOU can solve
Health A-Z
Charities that can help you
Prescribing Movement
NHS Screening
My medication passport
Recording your own data
Specific Health Concerns
Healthy Start
Pregnancy & Baby
Start4Life - Pregnancy
Start4Life  - Baby
Start4Life - Toddler
Support and friendship for families
Finding Rainbows
Flu and the Flu Vaccine
Wax in Ear
Children with behaviour problems or disability
Downs Syndrome
Downs Side Up
Health conditions and Driving
Assessing fitness to drive: Guide for medical professionals
Dad's signs of Fading Health
Men's health and wellbeing
4 Bengali patients /carers
Losing weight
Back pain
Pain toolkit
Arthritis Information
Vitamin D deficiency
Life after Brain Injury
Think Kidneys
Take on Tinnitus
Get Your Belly Out 
DRUGS: Talk to Frank
DRUGS: Know the score
Sexual health
Worried you may have an STI?

Travel advice

Ebola - what to do
Embarrassing Problems
MIND in Tameside
Are you suicidal?
Menopause Matters
Menopause Doctor
Tameside & Glossop 
Cancer Voices
My ageing parent
Falls prevention
Dementia guide
Hands-only CPR
End of Life Care 

When someone dies

Domestic Abuse
Asian Domestic Abuse
Emotional abuse & what to do

Money Worries

Find a job
NHS Jobs
The Money Advice Service
Cash Box Credit Union
Universal Credit
Self-Help Benefits Advisor
Other advice

Out of Hours advice 

Medical Standards for Driving
Communicating with patients
CVH 1st Class

Getting the most from this site

Telephone preference service to stop nuisance calls
Stay Safe Online
Know the net
Get Safe Online
Picture - stay safe
Child Sexual Exploitation
Health Pledge
What is Health Pledge
View health pledges
Make a Health Pledge today
See launch of health pledge
Health pledge team
National Association of Patient Participation
NAPP Home Page
NAPP newsletter
Role of Patient Participation Groups

Shared Decision Making

Shared Decision Making
Invest in Engagement

Patient Reported Outcome Measures

Decision Aids

Patient Experience (adults)

Patient Experience (youth)

Patient Memoirs
Patient Opinion
Private Health Screening

For Beginners

Computer course for beginners 

Practice Services

Pre-consultation Care HV TH
Asthma care HV TH
Depression Care HV TH
Diabetes Care HV TH
Heart Failure care
Hypertension Care HV TH
Obesity Care HV TH
Pregnancy Care HV TH 
Newborn Baby Care
Eczema Care HV TH 
Immunisations Care HV TH
Heart Disease Care HV TH
Patient Participation Group HV TH
Social Prescribing
Social Prescribing
Time to Talk
Diversity Matters NW
Haughton Green Centre
Grafton Centre Activities
Park Run, Hyde
Being There
Community Services
Intermediate Tier Services
District Nursing
Long Term Conditions Management
Children Young People and their Families Services
Health Visitor

Local Services

Hattersley Hub activities
Tameside Council
Action Together
Off the Record (for young people)
LEaP / Bloom
Sexual Health services
My Recovery Tameside (Drugs & Alcohol)
My Health My Community
Tameside Macmillan
Willow Wood Hospice
START clinic for people with life-limiting illness
Eye Care
District Nursing
Be Well Tameside
Active Tameside
Home Fire Safety Checks
Healthwatch Tameside
Local Hospitals
Tameside & Glossop Integrated Care NHS Foundation Trust
Stepping Hill hospital
Manchester Royal Infirmary (MFT)
Wythenshawe hospital (MFT)
Manchester Royal Eye Hospital (MFT)
University Dental Hospital of Manchester (MFT)
Withington Community Hospital (MFT)
Manchester Foundation Trust
St Marys Hospital
Royal Manchester Childrens Hospital
Salford Royal Hospital
Royal Oldham hospital

Stay Healthy

How to live to 100
Top 10 Tips 
Diski Dance
Food and Diet
Exercise & Walking
Active Tameside
A picture of health - LGBT
Over Fifty Fitness
My local area
Smoke Free
Drink Aware
Alcohol self-assessment
Substance related problems
Weight loss blog
Sky Ride 2012
Olympics 2012
NHS Health check

4 Teenagers

Teenage Health Freak
Cyber (online) Bullying
Embarrassing Problems
Positive Steps
Branching Out
Tameside Sports Trust
Off the Record
Knife Crimes
Sex and Young People
Talk to Frank
Youth Health talk
Teen Boys
Teen Girls


Trevor Clower - carer
Carers in Tameside
Young carers in Tameside
Tameside Carer's Centre
Your guide to Care & Support
Carers Trust
Carers Space

Health Record Access

What is Records Access?
Is Record Access for me?
About Records Access
You Tube videos on RA
Benefits & Challenges
Example health record
Keeping your information safe
Top 10 reasons for Records Access
When internet went down in GP practice
Margaret Rickson - Top 50 innovator
Watch a "live" consultation with a patient
ESOL: Online access to health records
Radio Interview: Dr Richard Fitton
Hilda aged 85 and daughter
Local Care Record Development Board
British Medical Journal Blog
BMJ Blog: Please don't forget the patient
Services available


Are you eMPOWERed yet?
Asthma in Children
Bowel / Lung cancer screening

Breast cancer awareness

Citizens, Genomics and the Future
Dementia services 
Health, Technology and Social Responsibility
Heart disease
HPV vaccinations, cervical smears and cervical cancer
Magical Diabetes Event
Mayor intro to practice
Our Health, Our Lifetime's Work
Prostate Cancer 
Self Care week 2010 
Self Care Week 2011
Self Care Week 2012
Self Care Week 2013

Sun and Skin

Enabling Patient Access
the Haughton Thornley Medical Centres way

7th May 2015 Joanne Bosanquet
15th April 2015 Part 1
16th Sep 2015 Part 2

Quality Care

Defining Quality
Quality Improvement in Healthcare
Escape Fire
Era 3 for Medicine and Health Care
Derek Wanless - Securing our future health: Taking a long term view 
Shared Responsibility for Health: the culture change we need
The Power of Information
Information: To share or not to share
5 Year forward Review
Realising the Potential of Primary Care
HICAT: Out of adversity comes Strength and Wisdom
Giving people more power over their own health and wellbeing
Patient access to medical records and online services
Case Study: Improving Records Access and Understanding
The things that will make a difference to population outcomes
Review of 2014
Berwick review into patient safety
NHS Productivity
Improving Health Outcomes for All
Trees and change movements
Patient Activation Measures
GP awards 2013
Patient Experience blog
What does the NHS look like in 2013
Our health, our care, our say
Our NHS Our Future - NHS Next Stage Review -Leading local change
High Quality Care for all: NHS Next Stage final report
Person-Centred Care
What patient-centred care really means
Patient view: What I would wish for
What does it mean to be an empowered patient
Our health, Our lifetime's work
An empowered patient
Trevor Clower - carer
Action for Person-Centred Care
Against All Odds
What is self care ?
Case Study: Improving Records Access and Understanding
Asset Based Community Development
Patient Activation Measures
Declaration for patient-centred care

Other information

GP Net Earnings
Surgery CARES - Instant Medical History
Records Access study
NHS NW Press Release on 1000 patients getting access to their records
Review of 2010
Care Act 2014
Why sexed up screening is bad for your health
NHS Evidence

Surgery CARES:
implementing Instant Medical HistoryTM in General Practice

Introduction to the challenge we wish to solve

Patients want and deserve to have access to their GP on a timely basis. Demand for appointments however continues to outstrip supply and the telephone is continually engaged with patients often having to wait for long periods before the call is answered.

Receptionists are busy booking patients into clinics and dealing with paper requests for prescriptions. The doctors are busy taking histories over the phone or face to face with patients and determining management plans. It is becoming increasingly difficult to accommodate all the patients who wish to get advice.

Patients continue to call the surgery for minor ailments, to request medications, check blood test results or to enquire on the progress of letters that are due back from the hospital or for issues that in some cases could be better dealt with by others. Doctors always take time to ask for recent medical history for common conditions - 17% of our patients already have access to their GP electronic health records but it is felt that based on experience so far that many more patients could reap benefit from the service.

An increasing majority of patients now have access to the internet but on the whole are not fully utilising Practice online services available to them via the practice based web portalwww.htmc.co.uk. The practice feels that from the positive experience gained so far in online service delivery that through further innovation, we may be able to deliver a more responsive service utilising additional solutions where appropriate to better manage the throughput of patients whilst maintaining and striving to improve upon the high quality personal service we wish to deliver. We recognised that a change in workflow was required to achieve this.

Solution underway

Patients who have contacted the surgery for advice by telephone will be encouraged to complete an
Instant Medical History (an electronic questionnaire application for patient’s direct use) that can be completed by the patient in their own time and at their own pace – once completed and submitted securely online, the comprehensive medical histories which are derived from the questionnaire responses (including any skipped questions) can be reviewed by clinicians to safely assess patients more quickly and remotely. 

Initially patients requested to attend the Practice in person by doctors will be asked to complete a relevant Instant Medical History for the GP to have available at the time of the face to face consultation. Later we hope to enable patients to complete an Instant Medical History online at the tie of the enquiry for clinicians to respond to based on our capacity to deal with them allowing Doctors to choose whether to handle over the phone or face to face in the surgery or a home visit.

Building on the new approach

      A waiting room kiosk will allow patients to book themselves in for appointment whilst at the same time informing them about any new developments at the Practice.

     Patients will be invited to sign up for additional transactional services using the same kiosk. Patients requiring access to lab results etc. will be encouraged to do this on line.  As a result, receptionist time will be alleviated from this task so that they can deal with more phone traffic.

     We aim to improve the workflow with possible triage of problems prior to any face to face or telephone engagement, however the time scale of the project will not allow this to be fully implemented in the first phase and we therefore hope to build this into a further phase.

Key Benefits we plan to achieve

       Improved waiting time for patients contacting the surgery by phone.

       Improved quality of service.

    Improved patient and clinician satisfaction. Clinicians spending less time taking a history and more time managing the patient or improved ability to deal with more patients.

       Fewer patients advised to go to alternative services eg Walk-In Centre. 

Criteria for Success

       Patients able to complete Instant Medical Histories prior to engagement with a Health Care professional

       80% of patients able to sign themselves in using the kiosk

       Patients signing up for online services via the kiosk

       A way forward can be determined to introduce further workflow changes to positively impact our access issues

So what do patients think?

Jane Webster in front of her computer at home

"Having used the Medical History Questionnaire process for the first time today, I am most impressed with it and found it very straightforward and comprehensive. 

I am keen to continue using this approach, which clearly provides tangible benefits to both the patient and the General Practitioner. The system appears safe and secure in use and was very easy to access online.

It delivers time saving benefits, which in turn frees up the GP's time from basic data gathering, enabling the Doctor to spend the available consultation time delivering an enhanced quality of patient care. I highly recommend this system for wider roll-out”.  Jane C Webster – Patient at Haughton Thornley Medical Centres

A family - all of whom completed an Instant Medical History questionnaire
The questionnaire is a ground breaking way to speed up GP to Patient contact times.  The information gained from answering a few simple questions means that the GP has lots of extra information before the patient enters the surgery doors.  Haughton Thornley Medical Centres are always in the forefront for helping the connection between modern technologies & lifestyles to medical information. We were one of the first families to sign up for on-line access to our medical records & electronic prescription repeats so it made perfect sense to us to make good use of the electronic questionnaire. (Family at Haughton Thornley Medical Centres - all 3 members completed an Instant Medical History)
The implementation team visits the Practice

Dr Hannan, Dr Richard Sills. Glen Griffiths, Dr Dr Ramaswamy, John Witte and Dr Ullah seeing Instant Medical History

Dr Amir Hannan, Dr Richard Sills, Glen Griffiths, Dr Prashant Ramaswamy, Jon Witte and Dr Sharifah Ullah (trainee doctor) during a visit by the implementation and delivery team to Haughton Thornley Medical Centres in February 2013

The reaction from our Doctors has been tremendous

Dr Nadeem Ahmed with patient in consulting room

"Fantastic! I could not get such a detailed history in the 10 minutes I have to see the patient. Asks all the relevant questions and presents it in a quick easy to read format which can be part of your consultation…Brilliant.”   Dr Nadeem Ahmed - GP

"Found it very useful and helped me form an initial impression of the problem even though I am not seeing the patient until tomorrow. That helps me to have a differential diagnosis in mind though acne remains his main complaint. It helped me to understand the impact of the symptoms on the patient as the software seems to be able to tease out quite a good level of history taking which I probably may not have. 

Equally I feel sometimes predictive software of this sort maybe be useful if helping elicit more detail which may not always be possible in the 10 minutes patient is likely to have with me. If we can make the process of obtaining the IMH seamless and quick with our current computer systems then it has the potential to help both patients and GPs a great deal.”   Dr Prashant Ramaswamy - GP 

Here is a video of the touchscreen at Haughton Vale when patients present to the surgery, You can also see the printer that produces the little ticket for the patient to collect when they have signed in, which integrates with the way we organise our appointment / room booking. It also informs patients that they can sign up for GP Online Services as well as patient access to the GP electronic health records too.

"It has been a pleasure working with Dr Richard Sills, Glen Griffiths and the team at Wiggly Amps who have demonstrated their understanding to implement this ‘Game Changer’ technology which enhances the services the practice is offering to its patients. It is incorporated into the workflow of the practice and has seamlessly integrated into the practice IT system (EMIS Web). We still have some way to go to develop this further and gain further useful insights into how best to capitalise on the opportunity this presents. The early signs are very promising and we all would like to thank NHS NW for assisting us to take this first step” (Dr Amir Hannan)

Partnerships and Delivery Team

       Dr Richard Sills , Glen Griffiths (IMH UK Ltd) / Wiggly-Amps (GP system supplier)

       Reception staff / Management / Patient Participation Group / Clinicians at Haughton Thornley Medical Centres

The project has been funded by NHS North-West Innovation and further details can be found by seeing Final evaluation of project and case study findings

Haughton Vale
0161 336 3005
Thornley House
0161 367 7910
Other services
Out of Hours

In an emergency always 
dial 999

Still confused about who to contact?
Click here to find out more

NHS Stress Hotline
Open between
8am and 10pm
7 days a week
0300 123 2000

the free 24 hour 
confidential helpline 
for older people
FREE Phone calls from any landline / mobile
Samaritans 116 123
Compliments, Complaints and Comments
Click here if you have any issues you would like to raise. 

Local health resources

Accident & Emergency

GP Out of hours





information provided by
nhs choices

What's new ?

Click here for further information



© 2022 Haughton Thornley Medical Centres