"There for you all your life, your good health with our support, empowering you to live well”
  Behind the headlines  |  Manchester Weather Forecast

Haughton Thornley Medical Centres - GP services for Hyde and Denton

Haughton Thornley Patient Participation Group | Search | Staff 

We are welcoming new patients. Please click here to join us now!

    
0161-336-3005
0161-367-7910
0161-336-5958

Guardian Article - Patients need access and understanding of their electronic health records Royal College of General Practitioners
 

Online Services   Online services accessed via EMIS Access
LOGIN to your record

REGISTER

Learn about online services
Forgot your password?

FAQs / password problems

Errors in records

Healthcare Websites

Common problems you can solve
Health A-Z
NHS choices
Local Map of Medicine

Patient.co.uk

Clinical Knowledge Summaries
Contact a family (for families with disabled children)
Medications A-Z
Learn about your medication
DRUGS: Talk to Frank
Drugs: A-Z (Talk to Frank)
Medication Information from Tameside Hospital
Medicines for children

Lab Tests Online

Easyhealth
Food in Care
What is self care for family and friends
What is self care?
Common problems YOU can solve
Health A-Z
Useful leaflets
My medication passport
Recording your own data
Specific Health Concerns
Contraception
Pregnancy & Baby
Support and friendship for families
Parenting
Downs Syndrome
Downs Side Up
Health conditions and Driving
Dad's signs of Fading Health
Men's health and wellbeing
4 Bengali patients /carers
Losing weight
Back pain
Pain toolkit
Arthritis Information
Think Kidneys
Get Your Belly Out 
DRUGS: Talk to Frank
DRUGS: Know the score
Sexual health
Worried you may have an STI?

Travel advice

Ebola - what to do
Embarrassing Problems
Relate
MIND in Tameside
Are you suicidal?
Menopause Matters
Cancer
Cancer Voices
My ageing parent
Falls prevention
Dementia guide
Bereavement
Hands-only CPR
End of Life Care 

When someone dies

Abuse
Domestic Abuse
Asian Domestic Abuse
Emotional abuse & what to do

Money Worries

My home finance
Cash Box Credit Union
Help with Benefits
Universal Credit
Self-Help Benefits Advisor
Looking for a Job?
The Money Advice Service
Other advice

Out of Hours advice 

Choose and Book 
Medical Standards for Driving
Expert Patient Programme
Communicating with patients
CVH 1st Class

Getting the most from this site

Telephone preference service to stop nuisance calls
Stay Safe Online
Know the net
Get Safe Online
Picture - stay safe
Child Sexual Exploitation
Health Pledge
What is Health Pledge
View health pledges
Make a Health Pledge today
See launch of health pledge
Health pledge team
National Association of Patient Participation
NAPP Home Page
NAPP newsletter
Role of Patient Participation Groups

Shared Decision Making

Shared Decision Making
Invest in Engagement

Patient Reported Outcome Measures

Decision Aids

Patient Experience (adults)

Patient Experience (youth)

Patient Memoirs
Patient Opinion
Private Health Screening

For Beginners

Computer course for beginners 

Practice Services

Pre-consultation Care HV TH
Asthma care HV TH
COPD care HV TH
Depression Care HV TH
Diabetes Care HV TH
Hypertension Care HV TH
Obesity Care HV TH
Pregnancy Care HV TH 
Eczema Care HV TH 
Immunisations Care HV TH
Heart Disease Care HV TH
Patient Participation Group HV TH

Local Services

Hyde Community Action
Haughton Green Centre
Grafton Centre activities
Hattersley Hub activities
Sexual Health clinics
Volunteering
Find me good care
IRIS
District Nursing
Be Well Tameside
Active Tameside
Home Fire Safety Checks
Greater Manchester NHS Clinical Assessment and Treatment Service
Healthwatch Tameside
Local Hospitals
Tameside Hospital Foundation Trust
Stepping Hill hospital
Central Manchester Foundation Trust
St Marys Hospital
Royal Manchester Childrens Hospital
Salford Royal Hospital
Royal Oldham hospital

Stay Healthy

Superbetter
How to live to 100
Top 10 Tips 
Diski Dance
Food and Diet
Exercise & Walking
Active Tameside
A picture of health - LGBT
Over Fifty Fitness
My local area
Smoke Free
Quitline
Drink Aware
Alcohol self-assessment
Substance related problems
Weight loss blog
Sky Ride 2012
Olympics 2012
NHS Health check

4 Teenagers

Teenage Health Freak
Cyber (online) Bullying
Embarrassing Problems
Positive Steps
Branching Out
Tameside Sports Trust
Off the Record
Knife Crimes
Sex and Young People
Talk to Frank
Youth Health talk
Teen Boys
Teen Girls
Questionnaire

Carers

Trevor Clower - carer
Carers in Tameside
Young carers in Tameside
Tameside Carer's Centre
Your guide to Care & Support
Carers Trust
Carers Space

Health Record Access

What is Records Access?
Is Record Access for me?
About Records Access
You Tube videos on RA
Benefits & Challenges
Example health record
Keeping your information safe
Top 10 reasons for Records Access
Margaret Rickson - Top 50 innovator
Watch a "live" consultation with a patient
ESOL: Online access to health records
Radio Interview: Dr Richard Fitton
Hilda aged 85 and daughter
Local Care Record Development Board
British Medical Journal Blog
BMJ Blog: Please don't forget the patient
Services available

Talks

Are you eMPOWERed yet?
Asthma in Children
Bowel / Lung cancer screening

Breast cancer awareness

Citizens, Genomics and the Future
Dementia services 
Health, Technology and Social Responsibility
Fibromyalgia
Heart disease
HPV vaccinations, cervical smears and cervical cancer
Magical Diabetes Event
Mayor intro to practice
Our Health, Our Lifetime's Work
Prostate Cancer 
Self Care week 2010 
Self Care Week 2011
Self Care Week 2012
Self Care Week 2013

Sun and Skin

Enabling Patient Access
the Haughton Thornley Medical Centres way

7th May 2015 Joanne Bosanquet
#communiGPty
15th April 2015 Part 1
16th Sep 2015 Part 2

Quality Care

Defining Quality
Quality Improvement in Healthcare
Escape Fire
The Moral Era
Derek Wanless - Securing our future health: Taking a long term view 
The Power of Information
Information: To share or not to share
5 Year forward Review
Realising the Potential of Primary Care
HICAT: Out of adversity comes Strength and Wisdom
Patient access to medical records and online services
Case Study: Improving Records Access and Understanding
Review of 2014
Berwick review into patient safety
NHS Productivity
Improving Health Outcomes for All
Trees and change movements
Patient Activation Measures
GP awards 2013
Patient Experience blog
What does the NHS look like in 2013
Our health, our care, our say
Our NHS Our Future - NHS Next Stage Review -Leading local change
High Quality Care for all: NHS Next Stage final report
Person-Centred Care
What patient-centred care really means
Patient view: What I would wish for
Our health, Our lifetime's work
An empowered patient
Trevor Clower - carer
Action for Person-Centred Care
Against All Odds
What is self care ?
Case Study: Improving Records Access and Understanding
Asset Based Community Development
Patient Activation Measures
Declaration for patient-centred care

Other information

GP Net Earnings
Surgery CARES - Instant Medical History
Records Access study
NHS NW Press Release on 1000 patients getting access to their records
Review of 2010
NHS Evidence

Mrs Margaret Rickson
Haughton Thornley Medical Centres wish to inform you that Margaret Rickson has sadly passed away.  We would like to thank Margaret's family for giving us permission to ensure her experience and ideas live on so that others may continue to benefit from them too. Our thoughts and prayers are with her and her family at this very solemn time. 

Dr Hannan, Margaret Rickson and Yvonne Bennett at the NEC in Birmingham where Margaret presented a talk entitled "It's about the Patient, Stupid!" in 2007

Sadly, Margaret died on 1 September 2014 just before her 86th birthday. If you are reading this on the practice website www.htmc.co.uk then you can’t help but feel that you know Margaret personally. There are many videos, and links to her. Margaret was a wonderful person who worked hard for both the Practice and the patients of both Thornley House and Haughton vale. 

Thornley House PPG started in 2005  One of the first ‘accomplishments’ for Margaret was photos of the Practice staff in the waiting room. She felt this would enhance the patient experience and ‘put a face to the name’ before going in.

Then Margaret’s ‘baby’ started. She put it to the meeting if we could have a Warfarin Clinic at the Surgery.  In the end her persistence paid off. It took 2 years to achieve and it involved a doctor and nurse both having to have special training.  There were a number of people who like her, were going to the hospital sometimes week after week and spending 2 hours there to get the test.  This doesn’t include the time taken in getting to the hospital.  For Margaret this meant a taxi to the hospital and if it was fine she could get the bus back.  As she also suffered with COPD ( a long term breathing problem), if the weather was bad this meant getting another taxi home.  Although it is possible to claim travel expenses, this doesn’t include taxis.  Thanks to Dr Ahmed and the then Practice Nurse Vivienne Apannah who were willing to undertake training and along with the support from Dr Hannan over 90 people attended the Surgery Clinic and they all really appreciated this.  This clinic is still in operation today and about 135 patients now attend.

The PPG spent three years of fighting and persistence to have Hyde Pharmacy open next door to Thornley House and yes Margaret was very vocal on this point.  As her health deteriorated Margaret took a back seat.  She would attend PPG meeting and support where she could.

Then of course there was Records Access that reinvented Margaret.  The idea was good but at 76 she had never seen; let alone, touched a computer.  She honestly thought Dr Hannan had lost the plot when he suggested she apply because she would greatly benefit.  Later the same night she saw an advert that appeared in the Advertiser for a ‘computer course for the terrified’ at Hyde Library.  Margaret joined the class and after 2 weeks decided she needed to buy a laptop of her own so she could keep practicing what she learnt.  Margaret was very proud that she became the first patient to order her repeat prescription online at Haughton Thornley Medical Centres and continued to do so!

Margaret was convinced this was the right thing for patients and spoke to many Consultants, Surgeons, Doctors and Politicians and nearly always received a standing ovation.  She was also on TV and Radio programmes as well as being a ‘Front Page Cover Girl’ for Which magazine.  Such a can-do approach has helped Margaret become a celebrity. She was mentioned by the new national director of patients and information, Tim Kelsey, at a US event that was attended by Hillary Clinton, the US secretary of State and wife of former president Bill Clinton. She was also shocked but delighted to be presented with an award and flowers from the PPG and the Practice for all the contributions she had made for the benefit of patients to the practice. 

Does Records Access work? A definite YES!  Margaret attended a pre-op assessment.  Her notes were missing and after waiting 2 hours she got fed up and told the nurse she had copies of her notes in her bag.  Shocked the nurse completed her part of the assessment and then suggested to the Anaesthetist that he do the same.  Having never seen anything like it before, he told Margaret they were inaccurate. Margaret responded ‘Now listen here love, it’s like this …… so once you understand it you know it’s not. Anything else you need to understand?"  Gob-smacked all he could do was shake her hand and finish the assessment. 

So which came first the chicken or the egg?  Margaret learnt to use a laptop to access her health records but then used Facebook to keep in touch with a grandson in the Army and follow a granddaughter on a 3 month holiday round Thailand.  Whilst her health permitted she spent many hours on the Practice website and emailing friends around the world.

Margaret will be sadly missed but her legacy for patients will remain forever."

by Yvonne Bennett - past Secretary of Haughton Thornley Patient Participation Group


Some further thoughts from other members of the Patient Participation Group

"Margaret was an exceptional person. She got stuck in and carried on until it was sorted. She was a fighter who wanted the best for everybody"  

Donald Hunter – Past Chair of Haughton Thornley PPG

"Margaret was an inspiration to me and others. She was a terrific example of how age doesn't matter if you keep involved, interested and open minded! If I'm half the woman Margaret was at her age, I will be very pleased! " 

Ingrid Brindle – current Chair of Thornley House PPG

"Over the last few years, I had the pleasure of spending time at PPG and other events with Mrs Rickson whilst we were developing this patient website with many contributions from patients, and I would like to offer my own condolences to Margaret's family and friends at this sad time. 

Margaret remains an inspiration to me and many others I'm sure, for the straightforward way that she communicated her own experiences of closer working with her Practice and for the fun and empathy that she brought along with her in whatever she did and in particular simplifying complex ideas, making them accessible for others.

In 2009, Haughton Thornley Medical Centres won the Management in Practice award for Best use of IM&T, I attended the awards event at the NEC in Birmingham with Mrs Rickson and Dr Hannan (pictured below) and as ever Margaret was so compelling in what she had to say. Margaret was a friend and will be sorely missed".

Glen Griffiths - Co-creator htmc.co.uk 

"Margaret was a truly formidable woman, one of the most inspiring people we have ever met. She had an amazing ability to connect with people and make things happen from almost nothing without ever needing a title or shouting about it. She simply described what was extraordinarily normal for her, knowing one day many millions of people will be doing the same too. To many she was the definition of a leader, a follower, a grandmother, mother, a patient, a friend and many more besides. But to us, she was simply Margaret. It was an honour to know her and spend a brief amount of time with her. Her infectious smile which brought so much happiness to others will forever be remembered as she encourages many others to come forwards and follow in her footsteps.”  

Dr Hannan on behalf of all the staff at Haughton Thornley Medical Centres



"Never doubt that a small group of thoughtful, committed citizens can change the world;  indeed, it's the only thing that ever has."   Margaret Mead

 announces Margaret Rickson as one of the top 50 innovators in health today. 

But who exactly is Margaret Rickson?

Margaret Rickson is a member of Haughton Thornley Medical Centres. She was the first patient of the practice to order a repeat prescription online at the age of 77! Here is a photo of her in front of her laptop with her own medical record.


Margaret presented to GPs in 2007 at Tameside Hospital Postgraduate Centre her experience of ordering prescriptions online and how it makes her life easier for her.


In 2007 Margaret was interviewed by Jane Dreaper for BBC News for an article "Web records prove hit with patients"



How I became an empowered patient and how you can too! Margaret Rickson in 2008 describes to an audience in Haughton Thornley Medical Centres what patient access to records means to her and how others can do it too and then goes on to describe how she has benefited from being a member of the Patient Participation Group too.


Margaret Rickson made a little cameo for patients and the public to see how easy it is to get access to her records and what the benefits are. She used to have to walk up a hill to get her prescriptions. This could sometimes cause her to have difficulty breathing because she has to take inhalers. But now she can easily order prescriptions online and then get the chemist to deliver it for her if she does not feel well. 


Margaret attended the Management in Practice awards ceremony and collected the prize for the work Haughton Thornley Medical Centres did with Glen Griffiths in developing their award winning practice-based web-portal www.htmc.co.uk

Margaret Rickson asked the practice to set up a warfarin clinic at the surgery so that patients could have their blood tests done in the surgery instead of having to go the hospital. Dr Ahmed ad Vivienne Appanah (practice nurse now left surgery) trained to deliver the service and now over 100 patients are benefiting.


Margaret presented at Self Care Week to describe her own experience



Following the announcement by the government that patients would be able to access their records, Margaret Rickson went on the radio with Dr Hannan on You & Yours to describe what it means for her



At the Citizens, Your Health, Your Health Data, Genomics and the Future conference in Glossop, Margaret describes her own life, how she was introduced to access her medical records and what it has meant for her.


Margaret does not just access her records. She is also keen to understand her health better. Here she describes with another patient Yvonne Bennett how she benefits from understanding her own health by looking at the Map of Medicine pathway


Many people have come to the practice to meet with patients and to learn from them including Jeremy Taylor from National Voices and also co-Chair of the Future Forum


Margaret is always keen to learn new things and here's a picture of her with staff and other patients after learning about how to do CPR!


Margaret was unable to attend a conference in Manchester due to ill-health but still wanted to address the audience. So she kindly made this short video including showing how she accesses her own records from home hoping it may spur others on to want to do the same!


Of course there are still times when Margaret does need to see the doctor in surgery! It's where we build the Partnership Of Trust


On 17th October 2013, Haughton Thornley Medical Centres visited Margaret Rickson to give her a Certificate of Appreciation for the tireless work she has done for patients and others in the NHS. 

You can see below (Left to right) Dr Amir Hannan, another friend of Margaret Rickson's, Dr Lisa Gutteridge (senior partner at Haughton Thornley Medical Centres), Yvonne Bennett (patient of Haughton Thornley Medical Centres),  Marilyn Gollom (patient of Haughton Thornley Medical Centres), Wendy Smallwood (practice manager of Haughton Thornley Medical Centres), Margaret Rickson and Donald Hunter (ex Chair of Thornley House Patient Participation Group and a patient of Haughton Thornley Medical Centres).


Click on the video below to see what happened and learn more about how she got her Certificate of Appreciation


Click here to download a leaflet about Margaret and how she managed to get access to her records

Click here to see how other patients are also benefiting from access to their records through testimonials they have written. Without all the help, dedication and work of all the patients, we are sure we would not have seen the benefits and been able to share them widely with the world.

Click here to find out how many patients now have access to their records

If you would like to know more then please email the surgery on htmcpatient@nhs.net.

Haughton Vale
0161 336 3005
Thornley House
0161 367 7910
Other services
Out of Hours

In an emergency always 
dial 999

Still confused about who to contact?
Click here to find out more

NHS Stress Hotline
Open between
8am and 10pm
7 days a week
0300 123 2000

the free 24 hour 
confidential helpline 
for older people
08004708090 
FREE Phone calls from any landline / mobile
Samaritans 116 123
Compliments, Complaints and Comments
Click here if you have any issues you would like to raise. 

Local health resources

Accident & Emergency

GP Out of hours

Hospitals

Pharmacists

Dentists

Opticians

information provided by
nhs choices

What's new ?

Click here for further information

Anaesthesia for Patients

Introduction to Anaesthesia
General Anaesthesia
Regional Anaesthesia

Local Anaesthesia

Pain relief after surgery

Details will appear here of events taking place at Haughton Vale and Thornley House Medical CentresPractice 
events

Forthcoming events

Patient Participation Group

  UK Health News  
'Mind-blowing' cows hold clue to beating HIV
The secret to an HIV vaccine may be in a cow's tummy, US researchers say.

Nine lifestyle changes can reduce dementia risk, study says
They include hearing loss, smoking, and not finishing secondary education, a study says.

Aids deaths halve as more get drugs
One million people died from Aids last year, according to UNAids.

BBC Health

Free NHS Smoking Helpline: 0800 022 4 332 - SMOKEFREE 
QUIT is the independent charity whose aim is to save lives by helping smokers to stop.
www.drinkaware.co.uk

Register for Organ Donation with the the NHS Blood and Transplant service

Register with Medic Alert if you suffer with a life threatening condition

RU Clear? - Chlamydia and Gonorrhoeacreening
Watch a video of Ben and Rosie - going for tests for STIs including chlamydia (dramatisation)
STI screening service - provided by Greater Manchester PCTs

 Plan your journey to Hospitals and other health appointments to save time and money Greater Manchester Public Transport Executive
Public transport Journey Planner

Find out more about online services available at your Practice

Adobe Reader is required to 
view documents available 
on this website (click below)

Download Adobe Acroat to view documents available on thos website

 

© 2017 Haughton Thornley Medical Centres