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Haughton Thornley Medical Centres - GP services for Hyde and Denton

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Over 1000 patients of Bangladeshi descent at Haughton Thornley Medical Centres now have access to their full GP electronic health records and understanding too

Press Statement

Haughton Thornley Medical Centres reached another milestone this week with over 1000 patients of ours of Bangladeshi descent in the Hyde area having signed up for full access to their GP electronic health records. This follows an announcement in 2011 when 1000 patients in the practice had gained access to their records.

Haughton Thornley Medical Centres (HTMC) started offering online access to the full GP electronic health records and other services including appointment setting and re-ordering of repeat prescriptions in 2006 and, since establishing a patient information portal in 2008 (www.htmc.co.uk), the take up of online services provided by EMIS has accelerated with patients also benefiting from a trusted source of health information via the web which links to rich sources of information from a range of providers. Glen Griffiths helped to co-produce the award-winning practice-based web portal which signposts patients to trusted information from the practice local services as well as national sources too. As take-up of smartphones has accelerated, more patients are also using native apps to view their electronic health records, re-ordering medications on repeat, reviewing test results and letters.

Dr Hannan, GP partner at the practice says "This is an exciting moment in time. The NHS is for all people. We have responded by actively encouraging and supporting patients and their families as well as our staff to sign up via an explicit consent process and gain a better understanding of their healthcare needs. This builds a Partnership of Trust. Overall, 61% of our patients (total 7432) now have full access to their GP electronic health records. We are also now looking forward to offering other digital services including online consultations soon alongside traditional face-to-face and telephone consultations. We believe that well-designed digital services enhance the traditional clinician-patient relationship which enables continuity of care and improved access. Our doctors, nurses, pharmacist, health care assistants and receptionists are all here to help get our patients started. Patients can also responsibly share their information with others caring for them too. We would like to thank everybody who has helped to make this happen.”

Dr Lisa Gutteridge, Senior Partner at HTMC says "I feel excited that just as they say up at the hospital, everyone matters and the idea that all of our patients are feeling the benefits of empowerment and being able to share in decision-making and ownership of their medical conditions. This is the future in a cash-strapped NHS. Our hard work in the practice is really paying off so that this becomes a commonplace situation for many. All the learning and experimenting that we have done means that it should be much easier for others too!”

Ingrid Brindle, Chair of the award-winning Patient Group at Haughton Thornley Medical Centres says, "One thousand Bangladeshi patients signed up for online access to their GP records is marvelous! This will help these patients to understand their health issues, keep safe and to make better health choices. As a patient group we have worked hard to encourage all our patients to sign up for online access and have run workshops for any of our patients who would like support with using them. We are very lucky to have such a forward looking and supportive practice. I speak at conferences all over the country and am constantly amazed at how few patients are able to access all their information not just small parts of it. If you are one of our patients and not yet signed up...... what is stopping you? Join the rest of the 7,432 of us. Just ask at reception and get the ball rolling! You will be glad you did!"

Dr Forida Abdullah, another Partner at HTMC says "Our patients are learning how to take strides themselves to improve their own health and that of their loved ones. We hope that access to electronic health records and understanding continues to be a major part of people's wellbeing”

Hyde Community Action are delighted to hear of the news that a fantastic 1000 people of Bangladeshi descent in the Hyde area have registered to view their GP records online. This is a great contrast to the national figures and proves that with local support and collaboration, every community can be reached and supported. 

In particular, where patients have low levels of English literacy, having access to their records online gives patients the opportunity to get additional support from loved ones in an easy and practical way. Up-to-date medical information is readily available so that anyone supporting patients who don’t have the literacy capabilities to communicate effectively can make sure the right support is given. This gives the patient better control over their health and well-being. They are able to decide who can and cannot access their health records which instills confidence and reassurance.

Rehana Begum, Hyde Community Action Chief Officer, said: "Through working in collaboration with Haughton Thornley Medical Practice and its Patient Participation Group on our ESOL: Access to Online GP Records programme, we have successfully enabled the local community to access this significant information, understand its use and benefits, and given the opportunity for patients to share that knowledge with their wider circle of friends and family as they choose.”


Notes to Editors:

About HTMC

Haughton Thornley Medical Centres manage two surgeries in Hyde and Denton located in the Tameside area of Greater Manchester. The Practice has 7 partners, 4 nurses, 1 pharmacist and approximately 12,200 patients. In 2009, HTMC received the 'best use of 'IM & T' award from Management in Practice.

Haughton Thornley Medical Centres has created its online offering through vendor relationships with Griftech (provides the Content Management Platform which hosts www.htmc.co.uk), EMIS, a supplier of software and related services to GP practices (provides the secure patient portal EMIS Access). Patients can also access their electronic health records via Evergreen Life too.

You can see the latest figures showing how many patients have access to their full GP electronic health records at HTMC here. Here are testimonials from patients and carers too.  Here is information for our Bengali patients to help them understand better their care needs and what help is available for them. 

Explicit Consent process and Responsible Sharing

The practice has developed a simple explicit consent process which requires all patients or their carers to complete an online questionnaire. This checks their understanding before they are granted for all access to their electronic health records and ensures this is done in a responsible manner.  Learn more including watching Dr Hannan explain the consent process in English and Bengali to an audience. You can learn more about how we do this by reading our case study. Responsible sharing is about enabling patients to have full access to their GP electronic health record so that they can be in a position to enable sharing of the record with others who care for them or need access to their records for Direct Care and also potentially for secondary uses too.

Hyde Community Action in partnership with Haughton Thornley Patient Participation Group have delivered an award-winning English as a Second Language Course which includes enabling patients to access their records and learn how to manage their care too. Learn more about it here 

Currently 1% of the population in England can access coded records online according to NHS Digital figures (Patient Online services - POMI - Whether GP practices provide functionality for patients to view detailed coded data- December 2016 – accessed 1st October 2017). The ambition is for 15% of all NHS patients to be able to view their records by the end of 2018. 89% of all families in Great Britain now have access to the internet but only 2% have ever had any digital interaction in the NHS. 

Ingrid Brindle, the Chair of our PPG has written a blog for the Richmond Group of Charities and also Understanding Patient's Data entitled "How giving patients access to health records can transform care; a patient's perspective"

For further information please contact Dr Hannan on amir.hannan@nhs.net or you can follow him on twitter via @amirhannan 

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