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Haughton Thornley Medical Centres - GP services for Hyde and Denton

Haughton Thornley Patient Participation Group | Search | Staff 

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0161-336-3005
0161-367-7910
0161-336-5958

Guardian Article - Patients need access and understanding of their electronic health records Royal College of General Practitioners
 
IMPORTANT

How to get the BEST from the Practice
and be the BEST YOU!

Click here to learn more
 

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Enabling Patient Access
the Haughton Thornley Medical Centres way

7th May 2015 Joanne Bosanquet
#communiGPty
15th April 2015 Part 1
16th Sep 2015 Part 2

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Against All Odds
What is self care ?
Case Study: Improving Records Access and Understanding
Asset Based Community Development
Patient Activation Measures
Declaration for patient-centred care

Other information

GP Net Earnings
Surgery CARES - Instant Medical History
Records Access study
NHS NW Press Release on 1000 patients getting access to their records
Review of 2010
Care Act 2014
Why sexed up screening is bad for your health
NHS Evidence

Using Engage Consult to contact the surgery and get an appointment


Please see the video below to show how to use Engage Consult on a smartphone (and on a laptop or PC but you will need to maximise (full screen) it on the screen to see it properly)


If you need to contact the surgery to ask the receptionist for an admin question or to book an appointment with a clinician, please click here:


This is a new service we have introduced for patients / carers who would like to contact the surgery without having to ring the surgery first thing in the morning and is the new way to get an appointment or advice from the practice.

Advantages for patients to use the service
  • It is easy - you have already done one already!
  • It saves you time
  • You can easily find relevant information about your condition or symptoms to help you self-manage
  • It is available for you to use 24 hours a day, 7 days a week
  • The system will flag up an urgent message to remind you this is not an emergency service and if symptoms suggest a degree of urgency then it may tell you this. Please note however it is your responsibility to decide what is best for you.
  • The practice staff / clinicians will get back in touch with you via email during office hours.
  • You can see responses and message back to the practice directly once you have registered into your account.
  • You do not have to worry about trying to get an appointment - just complete the questionnaire and wait for an acknowledgement and response.
  • You can download your form so that you can also share this with others eg Out of Hours or A&E if you wish
  • It works with your access to your electronic health records and also the practice website www.htmc.co.uk. Learn more about how we are engaging our patients and staff using technology here.
To get the best from the practice, we recommend:
  • Make Engage Consult the first place you visit when needing help from the practice if you need an appointment
  • Make it a favourite on your desktop and / or put it on your Home Screen on your smartphone
  • Please complete all the questions it asks - this can take up to 10-15 minutes to do
  • If you have a rash or a mole that you want us to see, why don't you take a photo of it first (ideally with a ruler if you have one so that we can see the size too of any mole) before you start the questions. You can then upload the photo securely for us to see and also attach into your electronic health record.
  • The more information you provide, the more comprehensive the medical history we get and the the easier it is for the doctors and other staff to deal with your request
  • You can look at the suggested links that may help to answer your questions without needing to speak to a doctor or nurse
  • You also sign up for full access to your GP electronic health record and understanding too
  • Please also visit the practice website www.htmc.co.uk which provides lots of useful information about local services and what the practice offers.
  • It is important that you try to do as much as you can to help yourself. There are many things you can do for common problems you can solve which do not require an appointment with a clinician. Please use these self care resources to guide you if you are unsure.
  • Register each member of your family for Engage Consult too so that they can also start to use it.
  • Once you have completed your encounter, please log in to your electronic health record (using Evergreen Life PHR or Patient Access) so that you can read again what has been agreed.
PLEASE NOTE: WE ARE CURRENTLY ROLLING THIS OUT GRADUALLY AND HOPE TO PROVIDE THE FULL SERVICE ACROSS BOTH SITES AND WITH ALL OUR STAFF SOON. IN TIME, WE HOPE YOU WILL BE ABLE TO CHOOSE A SPECIFIC CLINICIAN AS WELL AS ASKING FOR ANYBODY BUT PLEASE REMEMBER NOT ALL CLINICIANS WORK EVERYDAY. PLEASE BE PATIENT IF YOU DO NOT RECEIVE A RESPONSE WITHIN THE SET TIMES WHICH ARE ONLY A SUGGESTION. WE HOPE TO DEAL WITH MOST QUERIES ON THE SAME DAY OR AT LEAST TO GET BACK IN TOUCH WITH YOU SO THAT YOU KNOW WE HAVE RECEIVED YOUR MESSAGE.

If you have any problems of a non-medical nature then please send an email to htmcpatient@nhs.net

Make Engage Consult a favourite on your computer and create an icon with a link to this webpage on your smartphone so that you can easily get help and support when you want it. 

There are 5 buttons that you can easily use:

Request Help From Surgery. This is what you can now use to consult online.

Create your Engage Consult account. You have to do this first to create an account for each member of your family. 

Practice Website www.htmc.co.uk. Find lots of useful informaiton to help you get the best from the practice and to learn more about your healthcare conditions. The main website is where you can find the most information - look at the patient control panel down the left hand side. 

Self Help. Easily find relevant information about any condition or symptom

The "burger" button in top right corner. Use this to read and respond to messages from the practice. You can only initiate this once you have sent a message in using Engage Consult and until the practice has "completed" the request either by inviting you to come to the practice or advising you what else you can do.

Here is a typical output from Engage Consult showing how much information the clinician has to help you get the best care possible. This was from a patient who thought they may have a "chest infection". Engage Consult does not diagnose you but provides a comprehensive medical history that the clinicians can use to help us work out how best to help you.



Please remember to also use your Evergreen Life PHR app or Patient Access app to access your electronic health records too. They both allow you to see what your doctor or nurse has written about you as well as see your problems list, results of blood tests and other scans as well as letters received by the surgery. You can also order repeat prescriptions via the app. We recommend you download both apps.
 
Evergreen Life PHR is also a wellness app which allows you to measure and monitor your wellness scores, allowing you to check your happiness level, your fitness and food as well as check your DNA and also monitor your measurements that you may want to take eg weight, BP, peak flows. You can also use it to send you reminders when it is time to take your medication as a notification on your smartphone. Currently it does not allow you to see your family's records if you have "proxy access" although they are hoping to bring this out soon. Learn more about the Evergreen Life PHR and wellness scores here 


Patient Access allows you to view your children's records if you have been granted "proxy access" by clicking on switch user.


Please visit the practice website www.htmc.co.uk to learn more about what else you can do to help yourself.


The main website provides a lot more information with many links down the left hand side which signpost you to trusted information.


The following table shows figures correct on 1st December 2019 showing how many patients have access to their records according to medication they are on or what condition they suffer with. You can see the latest data here. (We publish this every week to show you how many other people just like you havefull access to their GP electronic health record and understanding - you are not alone now that over 9100 patients have signed up).

Patients with Prediabetes  692/962 71%

Patients with Diabetes (Type 1 and Type 2)

711/968

73%

Patients with Type 1 Diabetes

68/74

91% 

Patents with Ischaemic Heart Disease

316/474

66%

Patients with Heart Failure 69/108
63%
Patients with Atrial Fibrillation 162/260 62%

Patients with Obesity

439/500

87%

Patients with Rheumatoid Arthritis

59/71

83%

Patients with Asthma

1499/1933

77%

Patients with Low Back Pain

2743/3520

77%

Patients with Chronic Obstructive Pulmonary Disease

285/450

63%

Patients with Depression / Anxiety with Depression

3076/3977

77%

Patients with Attention Deficit Hyperactivity Disorder 22/33 66%

Patients with Cancer confirmed

279/403

69%

Patients with Is a Carer 335/400 83%

Patients with a Deep Venous Thrombosis

109/159

68%

Patients with a Pulmonary Embolus

57/84

67%

Patients with Chronic Kidney Disease

217/381

56%

Patients on anti-coagulation therapy ie warfarinsin-throne

29/46

63%

Patients on Thyroxine

418/552

75%

Patients on Methotrexate

23/26

88%

Patients on Cyclosporin (immunosuppressant)

0/0

0%

Patients who were Pregnant from 10 months ago

113/113

100%

Patients on Learning Disability register

40/68

58%

Patients who have ever had a URTI or viral infection

5566/7316

76%

Bengali patients with access to their records 

1298/1545

84%

Patients on gold standards palliative care framework 74/190 38%
Current patients who have ever Ordered Prescriptions Online 2784/12927
21%

Patients at Haughton Vale Surgery

3512/5744

61%

Patients at Thornley House Medical Centre2

5625/7150

78%

Number of patients with access to their GP electronic health records

9159/12927

70%



Haughton Vale
0161 336 3005
Thornley House
0161 367 7910
Other services
Out of Hours

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information provided by
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Details will appear here of events taking place at Haughton Vale and Thornley House Medical CentresPractice 
events

Forthcoming events

Patient Participation Group

  UK Health News  
Monkeypox: Time to worry or one to ignore?
We are facing an unusual and unprecedented monkeypox outbreak but how worrying is it?

Monkeypox: Doctors concerned over impact on sexual health
Staff at sexual health clinics warn the virus is already stretching the workforce in many places.

Monkeypox: 80 cases confirmed in 12 countries
Another 50 suspected cases of the rare disease are being investigated, the WHO says.

BBC Health

Free NHS Smoking Helpline: 0800 022 4 332 - SMOKEFREE 
QUIT is the independent charity whose aim is to save lives by helping smokers to stop.
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Register for Organ Donation with the the NHS Blood and Transplant service

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RU Clear? - Chlamydia and Gonorrhoeacreening
Watch a video of Ben and Rosie - going for tests for STIs including chlamydia (dramatisation)
STI screening service - provided by Greater Manchester PCTs

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