Please see common problems you can solve for advice on common things you may be able to fix right now!
You can book appointments online between 7:30am-3pm every weekday It can take up to 3 working days to deal with your request although we try to resolve most issues on the same day. Please try to book an appointment as early as possible.
Phone the surgery during office hours to speak to a receptionist
We operate a modern triage system which tries to cater for your needs. We ask all patients who need to book an appointment to go online between 7:30am and 3pm Monday to Friday or phone the surgery and leave a message with the receptionist with a brief description of what the problem is. We will deal with the information confidentially and inform the doctor.
Phone the surgery if you want a doctor to call you back. Please remember to tell the receptionist what the problem is – ideally one problem. The doctors prioritise the calls they make based on clinical need. If you do not provide this information then there may be a delay in when the doctor calls you.
You can also ask the doctor to call you back before or after a certain time if this helps too. Please note the doctors will otherwise call you at some time during the day – usually in the morning or the afternoon.
A limited number of appointments can be booked for the future including face to face – please ask the receptionist.
After the doctor has spoken to you, they may advise you on what to do over the phone, invite you to come and see one of the doctors or book you in with a nurse depending on the clinical need.